PayByPhone has developed a solution to make transition to the new government-required free hospital parking system simple and seamless.

Last year, the government announced that from April 2020 all 206 NHS hospital trusts across England will offer free parking to thousands of patients, staff and carers. Free parking will be available at any time for certain eligible groups, and at specific times for others.

Rebecca Maisey, head of client management for PayByPhone UK, said: ‘To comply with the government’s new guidelines, our eligibility-based parking feature can allow hospitals to create flexible and bespoke parking conditions. The feature, available on our app, automatically recognises which tariff should be applied to a registered car, depending on the time of day, or the category to which it belongs.’

Once the hospital has outlined the various categories entitled to free or concessionary parking, they are entered into the PayByPhone hospital database.

These could include: disabled drivers, staff, parents of sick children who regularly spend time at the hospital, or those with long-term conditions. This hospital database is then populated with the eligible visitors’ vehicle registration numbers. As soon as a number plate has been added to the system, that driver will automatically be registered as exempt and not be charged for parking.

‘While free parking will be offered to those who are eligible, hospitals can still offer concessions to other regular car park users if they want to. Our eligibility-based parking feature gives hospitals the flexibility to do this and allows them to apply their own unique parameters as required,’ said Maisey.

We want to hear from you with all your industry news! As well as the opportunity to feature in the industry news section on our website, we may also include your piece in the ‘Companies’ News’ section of Parking News magazine. Please send your press releases to or