We value customer feedback and want to make it as easy as possible for you to let us know your comments. We hope that both our staff and our members provide the service you expect at all times. Our staff are committed to responding/acknowledging all enquiries and complaints within three (3) working days of receiving them.
We would especially like to hear from you if you feel the BPA has:
- treated you unfairly or disrespectfully or
- not delivered on our promises, such as a service or the provision of information
Government guidance on COVID-19
Read the latest Government guidance. As the UK moves to the next phase in its fight against coronavirus, the most important thing is to stay alert, control the virus and save lives. This guidance applies in England – people in Scotland, Wales and Northern Ireland should follow the specific rules in those parts of the UK.
Motorist enquires and complaints
POPLA to adjourn consideration of appeals from Friday 27 November
The second UK wide lockdown has meant the shutdown of many businesses, which has a knock-on effect to the car parks serving those businesses. Given that the latest lockdown has impacted operator and motorist ability to deal with the appeals process, POPLA has taken the decision to adjourn consideration of appeals from Friday 27 November 2020 until 4 January 2021.
Our role as an Accredited Trade Association is to investigate alleged breaches of our Approved Operator Scheme Code of Practice where evidence can be supplied.
It is important to note we are unable to investigate complaints that are not covered by our Approved Operator Scheme Code of Practice and nor are we able to become involved in the appeals process or compel our members to cancel a Parking Charge Notice
Submit an enquiry or make a complaint about an Approved Operator Scheme member
General advice
- For general advice about what to do if you receive a parking ticket, how to appeal and other helpful information please visit www.knowyourparkingrights.org
- If your enquiry or complaint does not relate to a member of our AOS please use our General enquiries form.
- For Safer Parking Scheme and Park Mark enquiries please use our Safer Parking enquiries form.
Postal enquiries and complaints can be sent to:
British Parking Association
Chelsea House
8-14 The Broadway
Haywards Heath
West Sussex RH16 3AH
Please note the quickest and safest way for us to reply under these circumstances is via our AOS enquiry/complaint form. We have reduced staff so replies may take longer than our normal three working days turn round time.
BPA Organisation or Staff
If you wish to provide feedback or a complaint about the BPA or one of our staff, in the first instance please email us or write to British Parking Association at the address above giving full details of your feedback/complaint.
Privacy Policy
Please note personal information you provide allows us to process your enquiry. Submitting our details indicates you have read and agree to our Privacy Policy. Please read this to access your data rights.
Read our Vexatious Correspondence Policy
Read our Feedback and Complaints policy