Contact Us

Contact Us

Government guidance on COVID-19

Read the latest Government guidance for England. People in ScotlandWales and Northern Ireland should follow the specific rules in those parts of the UK.

Advice for motorists

We value customer feedback and want to make it as easy as possible for you to let us know your comments.  We hope that both our staff and our members provide the service you expect at all times.  Our staff are committed to responding to/acknowledging all enquiries and complaints as soon as possible.  However, due to the impact of Covid-19, we are working with a longer response time than usual. 

We would especially like to hear from you if you feel the BPA has:

  • treated you unfairly or disrespectfully or
  • not delivered on our promises, such as a service or the provision of information

Submit a complaint or enquire about a BPA Approved Operator 

General advice

Postal enquiries and complaints can be sent to:

British Parking Association
Chelsea House
8-14 The Broadway
Haywards Heath
West Sussex RH16 3AH

The quickest and safest way for our staff to respond is if your enquiry is logged via our AOS enquiry/complaint form 

BPA Organisation or Staff

If you wish to provide feedback or a complaint about the BPA or one of our staff, in the first instance please email us or write to British Parking Association at the address above giving full details of your feedback/complaint.

Privacy Policy

Please note personal information you provide allows us to process your enquiry. Submitting our details indicates you have read and agree to our Privacy Policy. Please read this to access your data rights.

Read our Vexatious Correspondence Policy

Read our Complaints Policy and Procedure