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POPLA to resume consideration of appeals from 1 August 2020

Parking on Private Land Appeals (POPLA), the independent appeals service for BPA Approved Operators, adjourned consideration of appeals on 6 April 2020 because COVID-19 left motorists and parking operators unable to engage with the appeals process.

As the UK moves out of lockdown, with travel restrictions eased and more vehicles on the road, POPLA believes both motorists and parking operators will be better placed to engage with appeals. Therefore, POPLA will resume consideration of appeals from 1 August 2020. Any new appeals submitted after 1 August 2020 will not be adjourned and will follow the normal process.

For more information please visit the POPLA website

Government guidance on COVID-19

Read the latest Government guidance. As the UK moves to the next phase in its fight against coronavirus, the most important thing is to stay alert, control the virus and save lives. This guidance applies in England – people in ScotlandWales and Northern Ireland should follow the specific rules in those parts of the UK.

The NHS free parking search service has now closed 

As the UK emerges from a period of lockdown, the BPA and its members continue to focus their attention on doing the right thing to help the national emergency, using its expertise and resources in the most effective manner. Although the free parking website has closed, many of our members continue to provide free parking for NHS staff.

Our members have repurposed car parks as distribution hubs for essential deliveries or for drive through COVID-19 testing centres; protected spaces allocated to NHS staff; monitored routes to and within hospitals and for food supplies to ensure that they are kept clear and safe.

In addition, parking attendants have extended their duties to help marshal traffic and assist managing queues at supermarkets and other essential outlets and parking areas - helping communities by delivering aid to the vulnerable and other support.

Like every other business and organisation in the country, our members are adapting and responding as the situation evolves, but we will keep striving to do more. These are unprecedented times for which there is no pre-written guidance, so it is everyone’s duty to use common sense and do what is right and the parking sector is no different.

Motorist enquires and complaints

Our role as an Accredited Trade Association is to investigate alleged breaches of our Approved Operator Scheme Code of Practice where evidence can be supplied.

It is important to note we are unable to investigate complaints that are not covered by our Approved Operator Scheme Code of Practice and nor are we able to become involved in the appeals process or compel our members to cancel a Parking Charge Notice.

  • To submit an enquiry or make a complaint about a member of our Approved Operator Scheme please use our AOS enquiry/complaint formThis is the quickest way to contact us, and allows you to track your own case.
  • To check the status of a case you’ve already submitted please use this form and include your email and case reference number.
  • You can view a list of Approved Operator Scheme members and read more about our Approved Operator Scheme here
  • For general advice about what to do if you receive a parking ticket, how to appeal and other helpful information please visit
  • If your enquiry or complaint does not relate to a member of our AOS please use our General enquiries form.
  • For Safer Parking Scheme and Park Mark enquiries please use our Safer Parking enquiries form.

Postal enquiries and complaints can be sent to:

British Parking Association
Chelsea House
8-14 The Broadway
Haywards Heath
West Sussex RH16 3AH

Please note the quickest and safest way for us to reply under these circumstances is via our AOS enquiry/complaint form. We have reduced staff so replies may take longer than our normal three working days turn round time.

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