Contact Us

Government guidance

Read the latest Government guidance. As the UK moves to the next phase in its fight against coronavirus, the most important thing is to stay alert, control the virus, and in doing so, save lives.

This guidance applies in England – people in ScotlandWales and Northern Ireland should follow the specific rules in those parts of the UK.

Free parking for all NHS staff

A new website enables NHS staff, health and social care workers and NHS volunteers (critical care workers) to find free parking locations quickly and easily, supporting government’s COVID 19 free parking scheme for critical workers.  The new site is a joint collaboration between the BPA and our members ParkopediaYourParkingSpace and JustPark and supported by the wider parking community. 

Motorist enquires and complaints

Our role as an Accredited Trade Association is to investigate alleged breaches of our Approved Operator Scheme Code of Practice where evidence can be supplied.

It is important to note we are unable to investigate complaints that are not covered by our Approved Operator Scheme Code of Practice and nor are we able to become involved in the appeals process or compel our members to cancel a Parking Charge Notice.

  • To submit an enquiry or make a complaint about a member of our Approved Operator Scheme please use our AOS enquiry/complaint formThis is the quickest way to contact us, and allows you to track your own case.
  • To check the status of a case you’ve already submitted please use this form and include your email and case reference number.
  • You can view a list of Approved Operator Scheme members and read more about our Approved Operator Scheme here
  • For general advice about what to do if you receive a parking ticket, how to appeal and other helpful information please visit
  • If your enquiry or complaint does not relate to a member of our AOS please use our General enquiries form.
  • For Safer Parking Scheme and Park Mark enquiries please use our Safer Parking enquiries form.

Postal enquiries and complaints can be sent to:

British Parking Association
Chelsea House
8-14 The Broadway
Haywards Heath
West Sussex RH16 3AH

Please note the quickest and safest way for us to reply under these circumstances is via our AOS enquiry/complaint form. We have reduced staff so replies may take longer than our normal three working days turn round time.

Privacy Policy

Please note personal information you provide allows us to process your enquiry. Submitting our details indicates you have read and agree to our Privacy Policy. Please read this to access your data rights.

Read our Vexatious Correspondence Policy

Read our Feedback and Complaints policy