The British Parking Association (BPA) has today announced that it has appointed Ombudsman Services to provide an independent redress service to POPLA (Parking on Private Land Appeals), the independent appeals service that considers appeals against parking charge notices for parking on private land, from 1 October 2015.

POPLA was established on 1 October 2012 and has seen the number of appeals it handles grow substantially since that time. POPLA now receives over 650 appeals a week.

As the UK's leading private sector alternative dispute resolution (ADR) provider, Ombudsman Services works with companies to provide them and their consumers with tailored dispute resolution services. Ombudsman Services will receive cases from POPLA and make legally binding decisions that must be implemented by the companies involved. 

Patrick Troy, the BPA’s Chief Executive said: "The BPA established POPLA to provide independent redress for motorists who receive parking tickets on private land where they feel they have been treated unfairly. The service is provided free to motorists and decisions are binding on the operator who issued the tickets. The number of appeals has now stabilised so we are delighted that Ombudsman Services will carry on the good work begun by London Councils, the incumbent provider. 

“The BPA launched a free internet information service for motorists called Know Your Parking Rights at that has a simple guide to the appeals process as well as information on signs and lines. This service attempts to clarify those areas where motorists may feel unsure of their responsibilities. Operators in the BPA’s Approved Operator Scheme must adhere to a Code of Practice and where breaches of this code occur the BPA will apply sanctions or suspend members.

We continue to work closely with partners and stakeholders to raise standards within the parking profession and welcome the Ombudsman Services’ contribution.” 

Chief Ombudsman Lewis Shand-Smith says: "We are delighted to have been chosen by BPA to deliver a quality redress scheme for POPLA to help them to continue the fantastic work they do to investigate complaints from consumers about parking on private land.

"The engagement of Ombudsman Services is a mark of quality and demonstrates that the BPA and POPLA are serious about handling consumer complaints. We believe that motorists must have the opportunity to have their complaints addressed simply and effectively when they are in dispute about parking on private land. This is good news for motorists who can be confident that there is a straightforward, free, and impartial service in place to help should they encounter a problem.

"To obtain approval from POPLA is excellent news that endorses what we do and how we do it. We already provide an expert redress service across many different sectors and welcome any new company who chooses Ombudsman Services." 

Ends - For immediate release – 6 March 2015

For further information visit the BPA Media Hub or contact the Public Affairs and Research Team by emailing or calling: 01444 255 944 / 07788 315 625.

Notes to Editor

The British Parking Association (BPA), founded in 1970, is the largest independent professional association in Europe, representing over 700 member organisations in the parking and traffic management profession. Members range from technology manufacturers and car park operators to local authorities and theme parks.  

 The BPA is dedicated to promoting and representing knowledge and standards in every type of parking facility, both on-street and off-street, and to bringing together the interests of Government, local authorities and commercial organisations, providing a forum for the exchange of information and ideas concerning parking.