Clarification on keying-in errors in revised Code of Practice

 

We have published a revised Code of Practice for parking on private land which provides further enhancements to ensure our Approved Operator Scheme (AOS) members are delivering a consistently high standard of service for motorists.

New clauses include further guidance on grace periods and self-ticketing as well as motorist keying errors. A minor keying-in-error is categorised as one letter or number incorrect or letters and numbers in the wrong order.  A major keying in error is one that has multiple number and letter keying errors, the first three digits only have been recorded or a completely incorrect registration number is used. 

Steve Clark, BPA Head of Business Operations said: "Following consultation with key stakeholders, including consumer groups and government, we are delighted to release the latest version of our leading AOS Code of Practice. We recognise that genuine mistakes can occur, which may result in a parking charge being issued even when a motorist can demonstrate they paid for their parking.  In recognition of this we have further clarified the situation for all parties.

“Motorists will still need to appeal, but we expect our members to deal with them appropriately at the first appeal stage.” 

We continue to support and work closely with government to deliver The Parking (Code of Practice) Act which supports our call for a standard-setting body, a single code of practice, and a single independent appeals service, all of which are vital to ensure a common framework for effective parking management on private land.

John Gallagher, lead adjudicator at POPLA welcomed the publication of the revised code and said: “The revised code will bring greater clarity for motorists and parking operators alike on issues such as simple keying errors and grace periods.  The introduction of a section on keying errors, requiring parking operators to cancel Parking Charge Notices in certain circumstances and reduce the amount to only administration costs in others, is particularly welcome.

“This addition to the code means that, for the first time, POPLA will be able to make decisions on keying-in-errors without referral back to the operator.

 “We would like to thank the BPA for listening to our feedback on this and other issues – and involving us in ongoing discussions on the best way to ensure a fair system that protects motorists.”