Contact Us

Free parking for all NHS staff

In line with the government’s clear announcement British Parking Association members will provide free parking to all NHS staff. They will also be cancelling any PCNs that have been issued to NHS staff since the lockdown began. Read more here

Motorist enquires and complaints

If you wish to submit an enquiry or make a complaint about a member of our Approved Operator Scheme please use our AOS enquiry/complaint form 

To check the status of a case you’ve already submitted please use this form and include your email and case reference number.

You can view a list of Approved Operator Scheme members and read more about our Approved Operator Scheme here

For general advice about what to do if you receive a parking ticket, how to appeal and other helpful information please visit

If your enquiry or complaint does not relate to a member of our AOS please use our General enquiries form.

For Safer Parking Scheme and Park Mark enquiries please use our Safer Parking enquiries form.

Postal enquiries and complaints can be sent to:

British Parking Association
Chelsea House
8-14 The Broadway
Haywards Heath
West Sussex RH16 3AH

Please note that any personal information you provide will allow us to process your enquiry. Submitting your details indicates you have read and agree to our Privacy Policy. Please read this to access your data rights.

Read our Vexatious Correspondence Policy

Read our Feedback and Complaints policy