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Approved Operator Scheme

Please use this AOS enquiry/complaint form to submit enquiries or complaints about members of our Approved Operator Scheme

To check the status of a case you have already submitted use this form - please include your email and case number

See the list of Approved Operator Scheme members and read more about our Approved Operator Scheme

If your complaint is a general enquiry and does not relate to a member of our Approved Operator Scheme, please use the form below.


General enquiries. This our BPA Feedback and Complaints policy 

For Safer Parking Scheme and Park Mark enquiries please use this Safer Parking enquiries form.

Postal address

Enquiries and complaints can also be sent in writing to:

British Parking Association
Chelsea House
8-14 The Broadway
Haywards Heath
West Sussex RH16 3AH
United Kingdom

Any personal information you provide will allow us to process your enquiry. Submitting your details indicates you have read and agree to our Privacy Policy. Please read this to access your data rights.

Our Vexatious Correspondence Policy