POPLA (Parking on Private Land Appeals)


POPLA - Parking on Private Land Appeals - launched on October 1st 2012. Ombudsman Services took over as the service provider for POPLA from London Councils on 1st October 2015.

In August 2010, the Coalition Government announced their intention to ban clamping on private land. The next two years saw the development and subsequent Royal Assent of the Protection of Freedoms Act which banned all forms of immobilisation without lawful authority.

The BPA welcomed the change as a move to marginalise rogue clampers, but felt that the legislation took away a valuable form of enforcement from landowners to use in the protection of their land. In order to ensure that private enforcement remained with a robust solution, our discussions with Government resulted in a form of keeper liability being introduced with the Protection of Freedoms Act, allowing the private operator in England and Wales to pursue the registered keeper of a vehicle if a named driver cannot be traced or denies liability.

The remit of POPLA to handle appeals by drivers and others wanting to challenge the issue of a parking charge notice issued by members of the BPA’s Approved Operator Scheme on private land in England and Wales.

POPLA only handles appeals after the recipient of the parking charge notice has been through the internal complaints procedures of the operator who issued the notice.

Its adoption across England and Wales makes it available to all motorists who park on private land where parking is invited, including (but not limited to) retail parks and railway stations as well as locations where parking is not invited. POPLA is not currently available In Scotland or Ireland.

POPLA is judicially independent when it comes to deciding the outcome of an appeal and their decision is binding on the operator only. The POPLA service is free to the motorist with the parking operator being charged a fee for every appeal that is considered. 

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