Feedback and Complaints

We value customer feedback and want to make it as easy as possible for you to let us know your comments.  We hope that the BPA and its members provide the service you expect at all times.  BPA staff are committed to responding/acknowledging all enquiries and complaints within three (3) working days of receiving them.  

We would especially like to hear from you if you feel the BPA has:

  • treated you unfairly or disrespectfully or
  • not delivered on our promises, such as a service or the provision of information

Access the BPA Complaints Policy and Procedure   

BPA Organisation or Staff

If you wish to provide feedback or a complaint about the BPA or a staff member, in the first instance please email us or write to British Parking Association, Stuart House, 41-43 Perrymount Road, Haywards Heath, RH16 3BN giving full details of your feedback/ complaint. 

BPA members

If you wish to complain about a BPA member, you should write to the company or organisation in question in the first instance giving full details of your complaint.  We are unable to assist with complaints about individual parking incidents, but if you believe there has been a breach of our code of professional conduct, you can provide feedback.

Safer Parking Scheme members

Whilst we have a procedure for dealing with investigations and complaints, you should write to the company or organisation in question in the first instance giving full details of your complaint. Provide feedback about an SPS member (these are members displaying the Park Mark® logo in their car parks).

If you have received a parking ticket

Please visit our information resource Know Your Parking Rights for information about what to do if you receive a parking ticket on the public highway or on private land

The Equality Act 2010

We value all enquiries and will always try to provide excellent service without discrimination under the Equality Act 2010. 

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