Customer Service Manager
The role encompasses the day-to-day management of the AOS and leading the office-based Operational Services team. This post-holder will have primary responsibility for ensuring that any enquiry from our customers – either members or motorists - receives a prompt, efficient and definitive response. This is a hands-on role with high expectations from the wide variety of customers who make contact with us. This role will also provide support to the Head of Operational Services.
The post is office based at BPA HQ at Haywards Heath + travel throughout the UK when necessary.
Responsible to: Head of Operational Services
Click here to read a full job description and person specification for this role.
If you are interested in applying for this role please contact Jo Herbert at Dash Recruitment on firstname.lastname@example.org or by telephone on 01342 716906 / 07799 840 942.
Closing date for applications: 10 August 2015
The British Parking Association is offering an exciting opportunity for a talented Graduate interested in the emerging topics of Intelligent Mobility, Smart Cities, innovation and technology and how these relate to parking and traffic management issues.
Parking policy has a major influence on people’s travel decisions and therefore on how people move and become mobile. Technology is revolutionising the way people travel. The BPA are keen to connect emerging technology to people's mobility aspirations through developing new parking policy.
You will be involved in a project to establish a research brief that will be used to apply for funding via Innovate UK, the government’s technology and strategy Board. The brief will also assist with the creation of new links with stakeholders such as intelligent mobility groups, mobile phone companies, car manufacturers, intelligent transport providers and academia.
Reporting to the BPA’s Head of Public Affairs and Research, you will be enthusiastic with excellent research, writing and organisational skills and an interest in the fields of innovation, technology and how these are impacting on future travel needs.
This is a paid for position with a remuneration of £10 per hour. The project is expected to last between 4-6 weeks and the position will be based at the BPA’s offices in Haywards Heath, West Sussex. Travel expenses are negotiable subject to the applicant’s location.
To apply for this position, please send a copy of your CV and a brief outline of why you think you would be an ideal fit for this role. Please email email@example.com by the closing date Monday 10th August.
For further details on the role please see the documents below: